WHAT CUSTOMERS CRAVE?
BUILDING EXTRAORDINARY EXPERIENCE AND HUMAN BONDS
Your personal brand: why should the client remember you and recommend to others?
Human touch, instead of a „polite robot”, who recites old hackneyed statements.
Imagination and perceptiveness: surprise your client with a perfect understanding, instead of mechanical can-I-help-you-sir questions.
Improvise upon standards: be a customer-oriented jazzman, who uses a good standard in order to deliver sth even better than the original.
The High Energy Squad: bring in positive energy into your colleagues’ and customers’ lives.